Delivery & Returns
Current Situation 03/04/2020 onwards
I am still dispatching your lovely orders. I am sending orders out on a Monday, Wednesday and Friday. Orders must be received by 2pm the day before so that I can arrange a Hermes collection.
Delivery is a flat rate charge of £3.00. All orders are dispatched within 5 working days and are sent by Royal Mail Second Class or Hermes.
Please be aware that if you ask me to leave a note for the carrier to leave your parcel in a safe place such as a garage or porch if your parcel then goes missing I will be unable to claim for compensation from the delivery carrier (Royal Mail or other) as it has not been delivered securely.
If you live outside of the UK and you would like to place an order please email me on firstname.lastname@example.org and I will let you know the postage cost. Please note that your country may charge you additional import duties and custom charges which you are responsible for.
Fabric is not returnable unless faulty. Please email email@example.com in the very unlikely event of any issues.
Before placing an order we advise ordering a fabric sample to make sure that the fabric is the correct colour and feel for the project you have in mind. For up to 6 fabric samples we charge £2.00 to cover postage.
We are very careful when taking photographs of our fabric so that the colour is represented as accurately as possible, however every computer monitor displays this colour differently so what you see on your computer screen will be slightly different to what we see on our computer screens, and this will be slightly different to the colour of the fabric in real life.