Delivery & Returns
Christmas Delivery 2021
Last dates for orders to be placed is 16th December 2021. This is so that they are posted before Royal Mails last posting date for Christmas. However please be aware that I cannot guarantee they will be delivered in time for Christmas as once I hand parcels over to Royal Mail any delays are beyond my control.
Posting Dates around Christmas and New Year
I will be open between Christmas and New Year and will post orders on the following dates when my local post office is open:
- 20th December to 23rd December 2021
- Thursday 30 December 2021
- Tuesday 4th January 2022 and then I will post as normal
Delivery is a flat rate charge of £3.00. All orders are dispatched within 5 working days and are sent by Royal Mail Second Class. Royal Mail aim to deliver in 2 to 3 working days, however sometimes this may take longer due to circumstances beyond my control.
If you would like your order to be sent via a different method, for example by Royal Mail 1st Class or Next Day Delivery please send an email to firstname.lastname@example.org and I can let you know how much this will cost.
Please be aware that if you ask me to leave a note for the carrier to leave your parcel in a safe place such as a garage or porch if your parcel then goes missing I will be unable to claim for compensation from the delivery carrier (Royal Mail or other) as it has not been delivered securely.
If you live outside of the UK and you would like to place an order please email me on email@example.com and I will let you know the postage cost. Please note that your country may charge you additional import duties and custom charges which you are responsible for.
Fabric is not returnable unless faulty. Please email firstname.lastname@example.org in the very unlikely event of any issues.
Before placing an order we advise ordering a fabric sample to make sure that the fabric is the correct colour and feel for the project you have in mind. For up to 6 fabric samples we charge £3.00 to cover postage.
We are very careful when taking photographs of our fabric so that the colour is represented as accurately as possible, however every computer monitor displays this colour differently so what you see on your computer screen will be slightly different to what we see on our computer screens, and this will be slightly different to the colour of the fabric in real life.